592 lines
21 KiB
PHP
592 lines
21 KiB
PHP
<?php
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// +----------------------------------------------------------------------
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// | likeshop开源商城系统
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// +----------------------------------------------------------------------
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// | 欢迎阅读学习系统程序代码，建议反馈是我们前进的动力
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// | gitee下载：https://gitee.com/likeshop_gitee
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// | github下载：https://github.com/likeshop-github
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// | 访问官网：https://www.likeshop.cn
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// | 访问社区：https://home.likeshop.cn
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// | 访问手册：http://doc.likeshop.cn
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// | 微信公众号：likeshop技术社区
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// | likeshop系列产品在gitee、github等公开渠道开源版本可免费商用，未经许可不能去除前后端官方版权标识
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// | likeshop系列产品收费版本务必购买商业授权，购买去版权授权后，方可去除前后端官方版权标识
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// | 禁止对系统程序代码以任何目的，任何形式的再发布
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// | likeshop团队版权所有并拥有最终解释权
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// +----------------------------------------------------------------------
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// | author: likeshop.cn.team
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// +----------------------------------------------------------------------
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namespace app\shop\logic\after_sale;
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use app\common\basics\Logic;
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use app\common\enum\NoticeEnum;
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use app\common\enum\OrderGoodsEnum;
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use app\common\enum\PayEnum;
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use app\common\model\after_sale\{AfterSale, AfterSaleLog};
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use app\common\logic\AfterSaleLogLogic;
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use app\common\logic\OrderRefundLogic;
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use app\common\model\order\Order as OrderModel;
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use app\common\model\order\Order;
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use app\common\model\order\OrderGoods;
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use app\common\model\shop\Shop;
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use app\common\server\AreaServer;
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use app\common\server\ExportExcelServer;
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use app\common\server\UrlServer;
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use think\facade\Db;
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/**
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* 售后管理-逻辑
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* Class GoodsLogic
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* @package app\shop\logic\goods
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*/
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class AfterSaleLogic extends Logic
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{
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/**
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* @notes 售后列表
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* @param array $get
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* @param $shop_id
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* @return array
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* @throws \think\db\exception\DataNotFoundException
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* @throws \think\db\exception\DbException
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* @throws \think\db\exception\ModelNotFoundException
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* @throws \think\exception\DbException
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* @author suny
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* @date 2021/7/14 10:19 上午
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*/
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public static function list($get = [], $shop_id, $is_export = false)
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{
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$after_sale = new AfterSale();
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$where = [];
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$page = '1';
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$limit = '10';
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$where[] = ['o.delete', '=', 0];
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$where[] = ['a.del', '=', 0];
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$where[] = ['o.shop_id', '=', $shop_id];
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//订单类型
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if (isset($get['type']) && $get['type'] != '') {
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$where[] = ['a.status', '=', $get['type']];
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}
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//订单搜素
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if (!empty($get['search_key']) && !empty($get['keyword'])) {
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$keyword = $get['keyword'];
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switch ($get['search_key']) {
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case 'sn':
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$where[] = ['a.sn', 'like', '%' . $keyword . '%'];
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break;
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case 'order_sn':
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$where[] = ['o.order_sn', 'like', '%' . $keyword . '%'];
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break;
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case 'goods_name':
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$where[] = ['g.goods_name', 'like', '%' . $keyword . '%'];
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break;
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case 'user_sn':
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$where[] = ['u.sn', 'like', '%' . $keyword . '%'];
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break;
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case 'nickname':
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$where[] = ['u.nickname', 'like', '%' . $keyword . '%'];
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break;
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case 'user_mobile':
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$where[] = ['u.mobile', 'like', '%' . $keyword . '%'];
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break;
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}
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}
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if (isset($get['status']) && $get['status'] != '') {
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$where[] = ['a.status', '=', $get['status']];
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}
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//下单时间
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if (isset($get['start_time']) && $get['start_time'] != '') {
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$where[] = ['a.create_time', '>=', strtotime($get['start_time'])];
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}
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if (isset($get['end_time']) && $get['end_time'] != '') {
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$where[] = ['a.create_time', '<=', strtotime($get['end_time'])];
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}
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if (isset($get['page']) && $get['page'] != '') {
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$page = $get['page'];
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}
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if (isset($get['limit']) && $get['limit'] != '') {
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$limit = $get['limit'];
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}
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// 导出excel
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if (true === $is_export) {
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return self::export($where);
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}
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$field = 'a.id,a.sn,a.status,a.order_id,a.order_goods_id,
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a.user_id,a.refund_type,a.create_time,a.refund_price,
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o.order_status,o.shop_id,o.pay_way';
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$count = $after_sale
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->alias('a')
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->join('order o', 'o.id = a.order_id')
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->join('user u', 'u.id = a.user_id')
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->join('order_goods g', 'g.id = a.order_goods_id')
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->with(['order_goods', 'user', 'order'])
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->where($where)
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->group('a.id')
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->count();
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$lists = $after_sale
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->alias('a')
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->field($field)
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->join('order o', 'o.id = a.order_id')
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->join('user u', 'u.id = a.user_id')
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->join('order_goods g', 'g.id = a.order_goods_id')
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->with(['order_goods', 'user', 'order'])
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->where($where)
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->page($page, $limit)
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->order('a.id desc')
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->append(['user.base_avatar', 'order_goods.base_image'])
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->group('a.id')
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->select()->toArray();
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foreach ($lists as &$list) {
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$list['order']['pay_way'] = PayEnum::getPayWay($list['order']['pay_way']);
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$list['order']['order_status'] = OrderModel::getOrderStatus($list['order']['order_status']);
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$list['refund_type'] = AfterSale::getRefundTypeDesc($list['refund_type']);
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$list['status'] = AfterSale::getStatusDesc($list['status']);
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$list['user']['avatar'] = UrlServer::getFileUrl($list['user']['avatar']);
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foreach ($list['order_goods'] as &$good) {
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$good['image'] = empty($good['spec_image']) ?
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UrlServer::getFileUrl($good['image']) : UrlServer::getFileUrl($good['spec_image']);
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}
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}
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return ['count' => $count, 'lists' => $lists];
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}
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/**
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* @notes 售后详情
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* @param $id
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* @return array
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* @throws \think\db\exception\DataNotFoundException
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* @throws \think\db\exception\DbException
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* @throws \think\db\exception\ModelNotFoundException
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* @author suny
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* @date 2021/7/14 10:19 上午
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*/
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public static function getDetail($id,$shop_id)
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{
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$after_sale = new AfterSale();
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$result = $after_sale
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->with(['order_goods', 'user', 'order', 'logs'])
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->where('id', $id)
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->find()->toArray();
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$result['refund_type_text'] = AfterSale::getRefundTypeDesc($result['refund_type']);
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$result['status_text'] = AfterSale::getStatusDesc($result['status']);
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$result['order']['pay_way'] = PayEnum::getPayWay($result['order']['pay_way']);
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$result['order']['order_status'] = OrderModel::getOrderStatus($result['order']['order_status']);
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foreach ($result['order_goods'] as &$good) {
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$good['image'] = empty($good['spec_image']) ?
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UrlServer::getFileUrl($good['image']) : UrlServer::getFileUrl($good['spec_image']);
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}
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foreach ($result['logs'] as &$log) {
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$log['log_img'] = '';
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$log['log_remark'] = '';
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switch ($log['channel']) {
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//会员申请售后
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case AfterSaleLog::USER_APPLY_REFUND:
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$log['log_img'] = empty($result['refund_image']) ? '' : UrlServer::getFileUrl($result['refund_image']);
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$refund_reason = empty($result['refund_reason']) ? '未知' : $result['refund_reason'];
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$refund_remark = empty($result['refund_remark']) ? '暂无' : $result['refund_remark'];
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$log['log_remark'] = '退款原因(' . $refund_reason . ')' . '退款说明(' . $refund_remark . ')';
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break;
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//会员发快递
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case AfterSaleLog::USER_SEND_EXPRESS:
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$log['log_img'] = empty($result['express_image']) ? '' : UrlServer::getFileUrl($result['express_image']);
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$express_name = $result['express_name'];
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$invoice_no = $result['invoice_no'];
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$express_remark = empty($result['express_remark']) ? '暂无' : $result['express_remark'];
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$log['log_remark'] = '快递公司(' . $express_name . ')' . '单号(' . $invoice_no . ')' . '备注说明(' . $express_remark . ')';
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break;
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//商家拒绝退款 //商家拒绝收货
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case AfterSaleLog::SHOP_REFUSE_REFUND:
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case AfterSaleLog::SHOP_REFUSE_TAKE_GOODS:
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$admin_remark = empty($result['admin_remark']) ? '暂无' : $result['admin_remark'];
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$log['log_remark'] = '备注:' . $admin_remark;
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break;
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}
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}
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$result['shop_address'] = self::getShopAddress($shop_id);
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return $result;
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}
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/**
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* @notes 获取商家地址
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* @return string
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* @author suny
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* @date 2021/7/14 10:19 上午
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*/
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public static function getShopAddress($shop_id)
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{
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$shop_info = Shop::where('id', $shop_id)->find();
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$refund_address = $shop_info['refund_address'];
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$shop_province = $refund_address['province_id'] ?? ''; //省份
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$shop_city = $refund_address['city_id'] ?? ''; //城市
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$shop_district = $refund_address['district_id'] ?? ''; //县区
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$shop_address = $refund_address['address'] ?? ''; //详细地址
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$shop_contact = $refund_address['nickname'] ?? ''; //联系人
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$shop_mobile = $refund_address['mobile'] ?? ''; //联系电话
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//组装退货地址
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if (empty($shop_province) || empty($shop_city) || empty($shop_district)) {
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$arr = [];
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} else {
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$arr = [$shop_province, $shop_city, $shop_district];
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}
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$shop_address = AreaServer::getAddress($arr, $shop_address);
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return $shop_address . '(' . $shop_contact . ',' . $shop_mobile . ')';
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}
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/**
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* @notes 商家同意售后
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* @param $id
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* @param $shop_id
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* @return false
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* @throws \think\db\exception\DataNotFoundException
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* @throws \think\db\exception\DbException
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* @throws \think\db\exception\ModelNotFoundException
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* @author suny
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* @date 2021/7/14 10:19 上午
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*/
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public static function agree($id, $shop_id)
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{
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$after_sale = AfterSale::find($id);
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if ($after_sale['del'] == 1) {
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return false;
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}
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$after_sale->update_time = time();
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//仅退款
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if ($after_sale['refund_type'] == AfterSale::TYPE_ONLY_REFUND) {
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$after_sale->status = AfterSale::STATUS_WAIT_REFUND;//更新为等待退款状态
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}
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//退款退货
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if ($after_sale['refund_type'] == AfterSale::TYPE_REFUND_RETURN) {
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$after_sale->status = AfterSale::STATUS_WAIT_RETURN_GOODS;//更新为商品待退货状态
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}
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$after_sale->save();
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//记录日志
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AfterSaleLogLogic::record(
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AfterSaleLog::TYPE_SHOP,
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AfterSaleLog::SHOP_AGREE_REFUND,
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$after_sale['order_id'],
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$after_sale['id'],
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$shop_id,
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AfterSaleLog::SHOP_AGREE_REFUND
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);
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// 仅退款;更新订单商品为等待退款
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if ($after_sale['refund_type'] == AfterSale::TYPE_ONLY_REFUND) {
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$order_goods = OrderGoods::find(['id' => $after_sale['order_goods_id']]);
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$order_goods->refund_status = OrderGoodsEnum::REFUND_STATUS_WAIT;//等待退款
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$order_goods->save();
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}
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$mobile = Order::where(['id' => $after_sale['order_id']])->value('mobile');
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//通知用户
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event('Notice', [
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'scene' => NoticeEnum::AFTER_SALE_NOTICE,
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'mobile' => $mobile,
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'params' => [
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'after_sale_sn' => $after_sale['sn'],
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'user_id' => $after_sale['user_id'],
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'after_sale_result' => AfterSaleLog::getLogDesc(AfterSaleLog::SHOP_AGREE_REFUND),
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'after_sale_remark' => AfterSaleLog::getLogDesc(AfterSaleLog::SHOP_AGREE_REFUND),
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'time' => date('Y-m-d H:i:s', time())
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]
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]);
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}
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/**
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* @notes 商家拒绝
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* @param $post
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* @param $shop_id
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* @return false
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* @throws \think\db\exception\DataNotFoundException
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* @throws \think\db\exception\DbException
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* @throws \think\db\exception\ModelNotFoundException
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* @author suny
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* @date 2021/7/14 10:19 上午
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*/
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public static function refuse($post, $shop_id)
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{
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$id = $post['id'];
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$after_sale = AfterSale::find($id);
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if ($after_sale['del'] == 1) {
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return false;
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}
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$after_sale->update_time = time();
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$after_sale->status = AfterSale::STATUS_REFUSE_REFUND;//更新为拒绝退款状态
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$after_sale->admin_remark = isset($post['remark']) ? $post['remark'] : '';
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$after_sale->save();
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//记录日志
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AfterSaleLogLogic::record(
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AfterSaleLog::TYPE_SHOP,
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AfterSaleLog::SHOP_REFUSE_REFUND,
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$after_sale['order_id'],
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$after_sale['id'],
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$shop_id,
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AfterSaleLog::SHOP_REFUSE_REFUND
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);
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$mobile = Order::where(['id' => $after_sale['order_id']])->value('mobile');
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//通知用户
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event('Notice', [
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'scene' => NoticeEnum::AFTER_SALE_NOTICE,
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'mobile' => $mobile,
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'params' => [
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'after_sale_sn' => $after_sale['sn'],
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'user_id' => $after_sale['user_id'],
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'after_sale_result' => AfterSaleLog::getLogDesc(AfterSaleLog::SHOP_REFUSE_REFUND),
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'after_sale_remark' => AfterSaleLog::getLogDesc(AfterSaleLog::SHOP_REFUSE_REFUND),
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'time' => date('Y-m-d H:i:s', time())
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]
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]);
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}
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/**
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* @notes 商家收货
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* @param $post
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* @param $admin_id
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* @throws \think\db\exception\DataNotFoundException
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* @throws \think\db\exception\DbException
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* @throws \think\db\exception\ModelNotFoundException
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* @author suny
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* @date 2021/7/14 10:20 上午
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*/
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public static function takeGoods($post, $admin_id)
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{
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$id = $post['id'];
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$after_sale = AfterSale::find($id);
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$after_sale->update_time = time();
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$after_sale->status = AfterSale::STATUS_WAIT_REFUND;//更新为等待退款状态
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$after_sale->save();
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//记录日志
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AfterSaleLogLogic::record(
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AfterSaleLog::TYPE_SHOP,
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AfterSaleLog::SHOP_TAKE_GOODS,
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$after_sale['order_id'],
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$after_sale['id'],
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$admin_id,
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AfterSaleLog::SHOP_TAKE_GOODS
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);
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//更新订单商品为等待退款状态
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$order_goods = OrderGoods::find(['id' => $after_sale['order_goods_id']]);
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$order_goods->refund_status = OrderGoodsEnum::REFUND_STATUS_WAIT;//等待退款
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$order_goods->save();
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}
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/**
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* @notes 商家拒绝收货
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* @param $post
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* @param $admin_id
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* @throws \think\db\exception\DataNotFoundException
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* @throws \think\db\exception\DbException
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* @throws \think\db\exception\ModelNotFoundException
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* @author suny
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* @date 2021/7/14 10:20 上午
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*/
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public static function refuseGoods($post, $admin_id)
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{
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$id = $post['id'];
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$after_sale = AfterSale::find($id);
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$after_sale->update_time = time();
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$after_sale->status = AfterSale::STATUS_REFUSE_RECEIVE_GOODS;//更新为拒绝收货状态
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$after_sale->admin_remark = isset($post['remark']) ? $post['remark'] : '';
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$after_sale->save();
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//记录日志
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AfterSaleLogLogic::record(
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AfterSaleLog::TYPE_SHOP,
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AfterSaleLog::SHOP_REFUSE_TAKE_GOODS,
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$after_sale['order_id'],
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$after_sale['id'],
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$admin_id,
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AfterSaleLog::SHOP_REFUSE_TAKE_GOODS
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);
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}
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/**
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* @notes 确认退款 ===> 退款
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* @param $id
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* @param $admin_id
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* @return bool|string
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* @throws \think\db\exception\DataNotFoundException
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* @throws \think\db\exception\DbException
|
||
* @throws \think\db\exception\ModelNotFoundException
|
||
* @throws \think\exception\DbException
|
||
* @throws \think\exception\PDOException
|
||
* @author suny
|
||
* @date 2021/7/14 10:20 上午
|
||
*/
|
||
public static function confirm($id, $admin_id)
|
||
{
|
||
|
||
//售后记录状态
|
||
$after_sale = AfterSale::find($id);
|
||
|
||
if($after_sale['del'] == 1){
|
||
return '该售后已经撤销';
|
||
}
|
||
$order = OrderModel::find(['id' => $after_sale['order_id']]);
|
||
$order_goods = OrderGoods::find(['id' => $after_sale['order_goods_id']]);
|
||
|
||
Db::startTrans();
|
||
try {
|
||
//更新售后为退款成功状态
|
||
$after_sale->update_time = time();
|
||
$after_sale->status = AfterSale::STATUS_SUCCESS_REFUND;
|
||
$after_sale->save();
|
||
//售后日志
|
||
AfterSaleLogLogic::record(
|
||
AfterSaleLog::TYPE_SHOP,
|
||
AfterSaleLog::REFUND_SUCCESS,
|
||
$after_sale['order_id'],
|
||
$after_sale['id'],
|
||
$admin_id,
|
||
AfterSaleLog::REFUND_SUCCESS
|
||
);
|
||
//更新订单和订单商品状态
|
||
OrderRefundLogic::afterSaleRefundUpdate($order, $order_goods['id'], $admin_id);
|
||
//订单退款
|
||
OrderRefundLogic::refund($order, $order['order_amount'], $after_sale['refund_price']);
|
||
|
||
Db::commit();
|
||
return true;
|
||
} catch (\Exception $e) {
|
||
Db::rollback();
|
||
//增加退款失败记录
|
||
OrderRefundLogic::addErrorRefund($order, $e->getMessage());
|
||
//记录日志
|
||
AfterSaleLogLogic::record(
|
||
AfterSaleLog::TYPE_SHOP,
|
||
AfterSaleLog::REFUND_ERROR,//退款失败
|
||
$after_sale['order_id'],
|
||
$after_sale['id'],
|
||
$admin_id,
|
||
AfterSaleLog::REFUND_ERROR,//退款失败
|
||
$e->getMessage()
|
||
);
|
||
return $e->getMessage();
|
||
}
|
||
}
|
||
|
||
/**
|
||
* @notes 全部数量
|
||
* @return int
|
||
* @author suny
|
||
* @date 2021/7/13 3:53 下午
|
||
*/
|
||
public static function getAll($shop_id)
|
||
{
|
||
|
||
return AfterSale::alias('a')
|
||
->where(['a.del' => 0, 'shop_id' => $shop_id])
|
||
->join('order o', 'a.order_id = o.id')
|
||
->count('a.id');
|
||
}
|
||
|
||
/**
|
||
* @notes 获取统计数量
|
||
* @param $status
|
||
* @return array
|
||
* @author suny
|
||
* @date 2021/7/13 4:07 下午
|
||
*/
|
||
public static function getStatus($status, $shop_id)
|
||
{
|
||
|
||
foreach ($status as $key => $value) {
|
||
$count = AfterSale::alias('a')
|
||
->join('order o', 'a.order_id = o.id')
|
||
->where(['status' => $key, 'a.del' => 0, 'shop_id' => $shop_id])
|
||
->count('a.id');
|
||
$data[] = $value . "(" . $count . ")";
|
||
}
|
||
return $data;
|
||
}
|
||
|
||
|
||
/**
|
||
* @notes 导出Excel
|
||
* @param array $condition
|
||
* @return array|false
|
||
* @author 段誉
|
||
* @date 2022/4/24 10:10
|
||
*/
|
||
public static function export($condition = [])
|
||
{
|
||
try {
|
||
$field = 'a.sn,a.refund_type,a.refund_price,a.status,a.create_time,
|
||
u.nickname,o.order_sn';
|
||
|
||
$lists = (new AfterSale())
|
||
->alias('a')
|
||
->field($field)
|
||
->join('order o', 'o.id = a.order_id')
|
||
->join('user u', 'u.id = a.user_id')
|
||
->join('order_goods g', 'g.id = a.order_goods_id')
|
||
->with(['order_goods', 'user', 'order'])
|
||
->where($condition)
|
||
->order('a.id desc')
|
||
->group('a.id')
|
||
->select()->toArray();
|
||
|
||
foreach ($lists as &$list) {
|
||
$list['refund_type'] = AfterSale::getRefundTypeDesc($list['refund_type']);
|
||
$list['status'] = AfterSale::getStatusDesc($list['status']);
|
||
}
|
||
|
||
$excelFields = [
|
||
'sn' => '售后单号',
|
||
'nickname' => '用户昵称',
|
||
'order_sn' => '订单编号',
|
||
'refund_type' => '售后方式',
|
||
'refund_price' => '售后金额',
|
||
'status' => '售后状态',
|
||
'create_time' => '申请时间',
|
||
];
|
||
|
||
$export = new ExportExcelServer();
|
||
$export->setFileName('售后');
|
||
$result = $export->createExcel($excelFields, $lists);
|
||
|
||
return ['url' => $result];
|
||
|
||
} catch (\Exception $e) {
|
||
self::$error = $e->getMessage();
|
||
return false;
|
||
}
|
||
}
|
||
|
||
}
|