=', strtotime($get['start_time'])]; } if (isset($get['end_time']) && $get['end_time'] != '') { $where[] = ['a.create_time', '<=', strtotime($get['end_time'])]; } if (isset($get['page']) && $get['page'] != '') { $page = $get['page']; } if (isset($get['limit']) && $get['limit'] != '') { $limit = $get['limit']; } // 导出excel if (true === $is_export) { return self::export($where); } $field = 'a.id,a.sn,a.status,a.order_id,a.order_goods_id, a.user_id,a.refund_type,a.create_time,a.refund_price, o.order_status,o.shop_id,o.pay_way'; $count = $after_sale ->alias('a') ->join('order o', 'o.id = a.order_id') ->join('user u', 'u.id = a.user_id') ->join('order_goods g', 'g.id = a.order_goods_id') ->with(['order_goods', 'user', 'order']) ->where($where) ->group('a.id') ->count(); $lists = $after_sale ->alias('a') ->field($field) ->join('order o', 'o.id = a.order_id') ->join('user u', 'u.id = a.user_id') ->join('order_goods g', 'g.id = a.order_goods_id') ->with(['order_goods', 'user', 'order']) ->where($where) ->page($page, $limit) ->order('a.id desc') ->append(['user.base_avatar', 'order_goods.base_image']) ->group('a.id') ->select()->toArray(); foreach ($lists as &$list) { $list['order']['pay_way'] = PayEnum::getPayWay($list['order']['pay_way']); $list['order']['order_status'] = OrderModel::getOrderStatus($list['order']['order_status']); $list['refund_type'] = AfterSale::getRefundTypeDesc($list['refund_type']); $list['status'] = AfterSale::getStatusDesc($list['status']); $list['user']['avatar'] = UrlServer::getFileUrl($list['user']['avatar']); foreach ($list['order_goods'] as &$good) { $good['image'] = empty($good['spec_image']) ? UrlServer::getFileUrl($good['image']) : UrlServer::getFileUrl($good['spec_image']); } } return ['count' => $count, 'lists' => $lists]; } /** * @notes 售后详情 * @param $id * @return array * @throws \think\db\exception\DataNotFoundException * @throws \think\db\exception\DbException * @throws \think\db\exception\ModelNotFoundException * @author suny * @date 2021/7/14 10:19 上午 */ public static function getDetail($id,$shop_id) { $after_sale = new AfterSale(); $result = $after_sale ->with(['order_goods', 'user', 'order', 'logs']) ->where('id', $id) ->find()->toArray(); $result['refund_type_text'] = AfterSale::getRefundTypeDesc($result['refund_type']); $result['status_text'] = AfterSale::getStatusDesc($result['status']); $result['order']['pay_way'] = PayEnum::getPayWay($result['order']['pay_way']); $result['order']['order_status'] = OrderModel::getOrderStatus($result['order']['order_status']); foreach ($result['order_goods'] as &$good) { $good['image'] = empty($good['spec_image']) ? UrlServer::getFileUrl($good['image']) : UrlServer::getFileUrl($good['spec_image']); } foreach ($result['logs'] as &$log) { $log['log_img'] = ''; $log['log_remark'] = ''; switch ($log['channel']) { //会员申请售后 case AfterSaleLog::USER_APPLY_REFUND: $log['log_img'] = empty($result['refund_image']) ? '' : UrlServer::getFileUrl($result['refund_image']); $refund_reason = empty($result['refund_reason']) ? '未知' : $result['refund_reason']; $refund_remark = empty($result['refund_remark']) ? '暂无' : $result['refund_remark']; $log['log_remark'] = '退款原因(' . $refund_reason . ')' . '退款说明(' . $refund_remark . ')'; break; //会员发快递 case AfterSaleLog::USER_SEND_EXPRESS: $log['log_img'] = empty($result['express_image']) ? '' : UrlServer::getFileUrl($result['express_image']); $express_name = $result['express_name']; $invoice_no = $result['invoice_no']; $express_remark = empty($result['express_remark']) ? '暂无' : $result['express_remark']; $log['log_remark'] = '快递公司(' . $express_name . ')' . '单号(' . $invoice_no . ')' . '备注说明(' . $express_remark . ')'; break; //商家拒绝退款 //商家拒绝收货 case AfterSaleLog::SHOP_REFUSE_REFUND: case AfterSaleLog::SHOP_REFUSE_TAKE_GOODS: $admin_remark = empty($result['admin_remark']) ? '暂无' : $result['admin_remark']; $log['log_remark'] = '备注:' . $admin_remark; break; } } $result['shop_address'] = self::getShopAddress($shop_id); return $result; } /** * @notes 获取商家地址 * @return string * @author suny * @date 2021/7/14 10:19 上午 */ public static function getShopAddress($shop_id) { $shop_info = Shop::where('id', $shop_id)->find(); $refund_address = $shop_info['refund_address']; $shop_province = $refund_address['province_id'] ?? ''; //省份 $shop_city = $refund_address['city_id'] ?? ''; //城市 $shop_district = $refund_address['district_id'] ?? ''; //县区 $shop_address = $refund_address['address'] ?? ''; //详细地址 $shop_contact = $refund_address['nickname'] ?? ''; //联系人 $shop_mobile = $refund_address['mobile'] ?? ''; //联系电话 //组装退货地址 if (empty($shop_province) || empty($shop_city) || empty($shop_district)) { $arr = []; } else { $arr = [$shop_province, $shop_city, $shop_district]; } $shop_address = AreaServer::getAddress($arr, $shop_address); return $shop_address . '(' . $shop_contact . ',' . $shop_mobile . ')'; } /** * @notes 商家同意售后 * @param $id * @param $shop_id * @return false * @throws \think\db\exception\DataNotFoundException * @throws \think\db\exception\DbException * @throws \think\db\exception\ModelNotFoundException * @author suny * @date 2021/7/14 10:19 上午 */ public static function agree($id, $shop_id) { $after_sale = AfterSale::find($id); if ($after_sale['del'] == 1) { return false; } $after_sale->update_time = time(); //仅退款 if ($after_sale['refund_type'] == AfterSale::TYPE_ONLY_REFUND) { $after_sale->status = AfterSale::STATUS_WAIT_REFUND;//更新为等待退款状态 } //退款退货 if ($after_sale['refund_type'] == AfterSale::TYPE_REFUND_RETURN) { $after_sale->status = AfterSale::STATUS_WAIT_RETURN_GOODS;//更新为商品待退货状态 } $after_sale->save(); //记录日志 AfterSaleLogLogic::record( AfterSaleLog::TYPE_SHOP, AfterSaleLog::SHOP_AGREE_REFUND, $after_sale['order_id'], $after_sale['id'], $shop_id, AfterSaleLog::SHOP_AGREE_REFUND ); // 仅退款;更新订单商品为等待退款 if ($after_sale['refund_type'] == AfterSale::TYPE_ONLY_REFUND) { $order_goods = OrderGoods::find(['id' => $after_sale['order_goods_id']]); $order_goods->refund_status = OrderGoodsEnum::REFUND_STATUS_WAIT;//等待退款 $order_goods->save(); } $mobile = Order::where(['id' => $after_sale['order_id']])->value('mobile'); //通知用户 event('Notice', [ 'scene' => NoticeEnum::AFTER_SALE_NOTICE, 'mobile' => $mobile, 'params' => [ 'after_sale_sn' => $after_sale['sn'], 'user_id' => $after_sale['user_id'], 'after_sale_result' => AfterSaleLog::getLogDesc(AfterSaleLog::SHOP_AGREE_REFUND), 'after_sale_remark' => AfterSaleLog::getLogDesc(AfterSaleLog::SHOP_AGREE_REFUND), 'time' => date('Y-m-d H:i:s', time()) ] ]); } /** * @notes 商家拒绝 * @param $post * @param $shop_id * @return false * @throws \think\db\exception\DataNotFoundException * @throws \think\db\exception\DbException * @throws \think\db\exception\ModelNotFoundException * @author suny * @date 2021/7/14 10:19 上午 */ public static function refuse($post, $shop_id) { $id = $post['id']; $after_sale = AfterSale::find($id); if ($after_sale['del'] == 1) { return false; } $after_sale->update_time = time(); $after_sale->status = AfterSale::STATUS_REFUSE_REFUND;//更新为拒绝退款状态 $after_sale->admin_remark = isset($post['remark']) ? $post['remark'] : ''; $after_sale->save(); //记录日志 AfterSaleLogLogic::record( AfterSaleLog::TYPE_SHOP, AfterSaleLog::SHOP_REFUSE_REFUND, $after_sale['order_id'], $after_sale['id'], $shop_id, AfterSaleLog::SHOP_REFUSE_REFUND ); $mobile = Order::where(['id' => $after_sale['order_id']])->value('mobile'); //通知用户 event('Notice', [ 'scene' => NoticeEnum::AFTER_SALE_NOTICE, 'mobile' => $mobile, 'params' => [ 'after_sale_sn' => $after_sale['sn'], 'user_id' => $after_sale['user_id'], 'after_sale_result' => AfterSaleLog::getLogDesc(AfterSaleLog::SHOP_REFUSE_REFUND), 'after_sale_remark' => AfterSaleLog::getLogDesc(AfterSaleLog::SHOP_REFUSE_REFUND), 'time' => date('Y-m-d H:i:s', time()) ] ]); } /** * @notes 商家收货 * @param $post * @param $admin_id * @throws \think\db\exception\DataNotFoundException * @throws \think\db\exception\DbException * @throws \think\db\exception\ModelNotFoundException * @author suny * @date 2021/7/14 10:20 上午 */ public static function takeGoods($post, $admin_id) { $id = $post['id']; $after_sale = AfterSale::find($id); $after_sale->update_time = time(); $after_sale->status = AfterSale::STATUS_WAIT_REFUND;//更新为等待退款状态 $after_sale->save(); //记录日志 AfterSaleLogLogic::record( AfterSaleLog::TYPE_SHOP, AfterSaleLog::SHOP_TAKE_GOODS, $after_sale['order_id'], $after_sale['id'], $admin_id, AfterSaleLog::SHOP_TAKE_GOODS ); //更新订单商品为等待退款状态 $order_goods = OrderGoods::find(['id' => $after_sale['order_goods_id']]); $order_goods->refund_status = OrderGoodsEnum::REFUND_STATUS_WAIT;//等待退款 $order_goods->save(); } /** * @notes 商家拒绝收货 * @param $post * @param $admin_id * @throws \think\db\exception\DataNotFoundException * @throws \think\db\exception\DbException * @throws \think\db\exception\ModelNotFoundException * @author suny * @date 2021/7/14 10:20 上午 */ public static function refuseGoods($post, $admin_id) { $id = $post['id']; $after_sale = AfterSale::find($id); $after_sale->update_time = time(); $after_sale->status = AfterSale::STATUS_REFUSE_RECEIVE_GOODS;//更新为拒绝收货状态 $after_sale->admin_remark = isset($post['remark']) ? $post['remark'] : ''; $after_sale->save(); //记录日志 AfterSaleLogLogic::record( AfterSaleLog::TYPE_SHOP, AfterSaleLog::SHOP_REFUSE_TAKE_GOODS, $after_sale['order_id'], $after_sale['id'], $admin_id, AfterSaleLog::SHOP_REFUSE_TAKE_GOODS ); } /** * @notes 确认退款 ===> 退款 * @param $id * @param $admin_id * @return bool|string * @throws \think\db\exception\DataNotFoundException * @throws \think\db\exception\DbException * @throws \think\db\exception\ModelNotFoundException * @throws \think\exception\DbException * @throws \think\exception\PDOException * @author suny * @date 2021/7/14 10:20 上午 */ public static function confirm($id, $admin_id) { //售后记录状态 $after_sale = AfterSale::find($id); if($after_sale['del'] == 1){ return '该售后已经撤销'; } $order = OrderModel::find(['id' => $after_sale['order_id']]); $order_goods = OrderGoods::find(['id' => $after_sale['order_goods_id']]); Db::startTrans(); try { //更新售后为退款成功状态 $after_sale->update_time = time(); $after_sale->status = AfterSale::STATUS_SUCCESS_REFUND; $after_sale->save(); //售后日志 AfterSaleLogLogic::record( AfterSaleLog::TYPE_SHOP, AfterSaleLog::REFUND_SUCCESS, $after_sale['order_id'], $after_sale['id'], $admin_id, AfterSaleLog::REFUND_SUCCESS ); //更新订单和订单商品状态 OrderRefundLogic::afterSaleRefundUpdate($order, $order_goods['id'], $admin_id); //订单退款 OrderRefundLogic::refund($order, $order['order_amount'], $after_sale['refund_price']); Db::commit(); return true; } catch (\Exception $e) { Db::rollback(); //增加退款失败记录 OrderRefundLogic::addErrorRefund($order, $e->getMessage()); //记录日志 AfterSaleLogLogic::record( AfterSaleLog::TYPE_SHOP, AfterSaleLog::REFUND_ERROR,//退款失败 $after_sale['order_id'], $after_sale['id'], $admin_id, AfterSaleLog::REFUND_ERROR,//退款失败 $e->getMessage() ); return $e->getMessage(); } } /** * @notes 全部数量 * @return int * @author suny * @date 2021/7/13 3:53 下午 */ public static function getAll($shop_id) { return AfterSale::alias('a') ->where(['a.del' => 0, 'shop_id' => $shop_id]) ->join('order o', 'a.order_id = o.id') ->count('a.id'); } /** * @notes 获取统计数量 * @param $status * @return array * @author suny * @date 2021/7/13 4:07 下午 */ public static function getStatus($status, $shop_id) { foreach ($status as $key => $value) { $count = AfterSale::alias('a') ->join('order o', 'a.order_id = o.id') ->where(['status' => $key, 'a.del' => 0, 'shop_id' => $shop_id]) ->count('a.id'); $data[] = $value . "(" . $count . ")"; } return $data; } /** * @notes 导出Excel * @param array $condition * @return array|false * @author 段誉 * @date 2022/4/24 10:10 */ public static function export($condition = []) { try { $field = 'a.sn,a.refund_type,a.refund_price,a.status,a.create_time, u.nickname,o.order_sn'; $lists = (new AfterSale()) ->alias('a') ->field($field) ->join('order o', 'o.id = a.order_id') ->join('user u', 'u.id = a.user_id') ->join('order_goods g', 'g.id = a.order_goods_id') ->with(['order_goods', 'user', 'order']) ->where($condition) ->order('a.id desc') ->group('a.id') ->select()->toArray(); foreach ($lists as &$list) { $list['refund_type'] = AfterSale::getRefundTypeDesc($list['refund_type']); $list['status'] = AfterSale::getStatusDesc($list['status']); } $excelFields = [ 'sn' => '售后单号', 'nickname' => '用户昵称', 'order_sn' => '订单编号', 'refund_type' => '售后方式', 'refund_price' => '售后金额', 'status' => '售后状态', 'create_time' => '申请时间', ]; $export = new ExportExcelServer(); $export->setFileName('售后'); $result = $export->createExcel($excelFields, $lists); return ['url' => $result]; } catch (\Exception $e) { self::$error = $e->getMessage(); return false; } } }