01 Tactile guide paths 

Function: Guiding visually impaired passengers to inquiry counters after entering the terminal.

Location: Entrances of T1, T2 and GTC, leading to inquiry counters of each place.

 02 Help phones 

Function: Helping to reach airport staff for services.

Location: Entrance 11, 13, 16 of T1; Entrance 21, 22, 24 of T2.

 03 Courtesy seats  

Courtesy seats are installed for passengers with special needs at every seating area of T1 and T2.

 04 Lower check-in counters 

Function: Facilitating wheelchair-using passengers' check-in process

Location: Check-in Island B, C, D of T1; Check-in Island E, F of T2.

 05 Lower inquiry counters 

Function: Providing inquiry services for wheelchair-using passengers.

Location: Departures Hall and Arrival Hall of T1 & T2; GTC.

 06 Lower public phones

Function: Facilitating wheelchair-using passengers' use of public phones.

Location: Departures Hall, Post-security Area, Baggage Claim Hall, and Arrivals Hall of T1 & T2; Transfer Hall on Level 1 of GTC.

 07 Unisex Toilets 

Function: Equipped with accessible toilets, kids toilets, accessible sinks, kid-friendly sinks, foldable baby care table, foldable baby seats, safety armrests and emergency callers, meeting the needs of passengers with reduced mobility and passengers travelling with infants or children.

Location: Next to the toilets in public area of terminals. 

For mothers' and babies' convenience, nursing rooms are set up in Departures and Arrivals Halls at Tianfu International Airport. Each room provides mothers and babies with a private space for breast-feeding, baby-caring and cleaning, giving them a pleasant and comfortable waiting time.

 01 Service time

Aligned with the flight schedule.

 02 Location of nursing rooms

Near restrooms in terminals.

 03 Location of departure lounges for mothers with babies

(1) Near Gate 115, Corridor A, Level 3, T1.

(2) Near Gate 213, Corridor A, Level 2, T2.

Special care service is provided for the elderly, the sick, pregnant women and disabled passengers at Tianfu International Airport.

 01 Wheelchair Service

1. Wheelchair rental service: Free wheelchair rental service is provided for passengers with reduced mobility. 

2. If a wheelchair is required after check-in, please contact your airline in advance to make the necessary arrangements.

3. Wheelchair rental location: Inquiry counters in the Departures Hall and Arrivals Hall, T1 & T2 Inquiry counters on the level 2 of GTC (ground transportation center).  

4. Wheelchair using area: Within GTC area and pre-security area in T1 & T2.

 02 Baby Carriage Service

Baby carriage rental service: Free baby carriage rental service is provided to the passengers who carry a baby.

Baby carriage rental location: Inquiry counters in the Departures Hall and Arrivals Hall, T1 & T2 Inquiry counters on the level 2 of GTC (ground transportation center.

Baby carriage using area: Within GTC area and pre-security area in T1 & T2.

 03 Buggy Service

1. Free buggy service to the boarding gate is provided in post-security area for the elderly, the sick, pregnant women and disabled passengers, late passengers, passengers with immediate needs, soldiers, firemen and passengers carrying human donor organs.

2. Free buggy service to the boarding gate is provided in post-security area for passengers whose flight takeoff time is shorter than 25 minutes.

3. Free buggy service to the boarding gate is provided for soldiers and firemen with valid certificates. 

Pick-up points:

T1: Transfer Area for passengers without checked baggage, Level 4; near the descending escalator in Central Commercial Area, Level 3.

T2: Near Inquiry Counter, Central Hall, Level 2.

 04 Reservation for service

Thoughtful services designed by Tianfu International Airport are provided for passengers with special needs, including unaccompanied disabled passengers and passengers with reduced mobility. All following services are provided for free.

1. Accompanying Service

Upon arrival, passengers with special needs will be assisted by dedicated staff all the way to the special assistance counter. The service includes the transit between the metro, high-speed railways and buses.

2. Wheelchair Service

Wheelchair service is provided for passengers with special needs before check-in. If a wheelchair is required after check-in, please make the request to the airline in advance when you are buying the ticket.

3. Check-in Assistance

Passengers with special needs will be accompanied and assisted to get to the special assistance counter for check-in.