Chengdu Tianfu International Airport

Multi-mode transport options to and from the airport Seamless transfer between metro, coach, taxi and ride-hailing cars and airport shuttle in Ground Transportation Center (GTC) 24 /7 parking service in the parking buildings with sufficient charging piles, parking spaces and payment & finder kiosks

Efficient check-in 10 minutes or less for 95% domestic economy class passengers to check in 5 minutes or less for 95% domestic first/business class passengers to check in 8 minutes or less in queue to use baggage check-in kiosks

Smooth customs clearance and paperless boarding Priority security lanes for disabled passengers, unaccompanied seniors, unaccompanied minors, soldiers and firemen Paperless service for full process of PreCheck, security screening and boarding for domestic flights

Safe and speedy baggage claim 10 minutes or less for passengers arriving at the carousel to claim the first piece of baggage Displays at the carousel for passengers to monitor the entire baggage handling process WeChat mini program for outbound passengers to inquire about baggage status at the airport

Convenient transfer and seamless connection 10 minutes or less of check-in waiting and processing times for 95% economy class self-connecting passengers 5 minutes or less of check-in waiting and processing times for 95% first/business class self-connecting passengers

Accurate and prompt delay information Update on delayed flights every 30 minutes Prompt update for irregular flights on the delay reason, estimated delay time, the reason for cancellation, and the change of boarding gates

Multiple options for food and goods Business services aligned with flight schedule Chinese food, western food, drinks and desserts for passengers Trendy clothing, bags and cases, perfumes and accessories for passengers

All commodities clearly priced All commodities in the terminals showcased with price tags and quality guarantee Change and refund as specified in the relevant laws

See-through kitchens, transparent and fair price See-through kitchens for all catering businesses "The same city, same quality, and the same price" catering services available in each restaurant

24/7 hotline for all your questions 24/7 complaints handling Clear division of responsibilities for responding requests or complaints in a substantial manner 100% follow-up on complaints

Sincere service and care for your trip Timely response to any inquiry till your satisfaction with one-worker-sticks-with-one-task Escort services, premium car, priority security lane for passengers with special needs Hearing aids, facial masks, band-aids, needle and thread, presbyopic glasses, maps for passengers with special needs

Epidemic prevention and control for you and the public 100% green health QR code check and temperature detection for passengers in the terminals At least 3 times disinfection each day for high-frequency contact objects and passenger gathering areas For the elderly or special passengers, their green health QR code may be applied by the companions, or a health declaration form may be applied on spot at any anti-explosion check lane 100% Covid-19 vaccine coverage, green health QR code check and temperature detection for terminal staff

Sufficient support for airlines Guaranteed serviceability for supporting facilities and equipment Real-time allocation for boarding bridges and parking stands

Timely response to emergencies Coordinated response to emergencies Prompt response to emergencies

24/7 cargo pickup 24/7 cargo pickup service A variety of pickup methods to improve the efficiency of cargo circulation 30 minutes or less for cargo pickup upon handling cargo owners’ pickup requests

Prompt notification 2 hours or less to issue pickup notification of perishable, urgent and express cargo upon acceptance into warehouse (domestic flights) 24 hours or less to issue pickup notification of general cargo upon acceptance into warehouse (domestic flights)

24/7 cargo drop-off and pick-up 24/7 cargo drop-off and pick-up Minimum drop-off time of 2.5 hours for narrow-body aircraft Minimum drop-off time of 3.5 hours for wide-body aircraft

服务五“心”承诺

Our Service Promises